Effective Date: September 14, 2024

Privacy Policy

At Ingenuity Tech Support & Consulting, we are dedicated to protecting your privacy and ensuring transparency regarding how we collect, use, and share your information. This Privacy Policy outlines the types of information we collect from you when you visit our website, use our services, or communicate with us, as well as how we use that information and the choices you have in managing it.

We may collect personal information, such as your name, email address, phone number, and payment information when you request services or make a purchase. Additionally, we gather information about the device you use to access our website, such as your IP address, browser type, and operating system, along with usage data that includes your interactions with our site, like pages visited and time spent on the site.

We use this information primarily to provide and improve our services, process transactions, communicate with you about orders, and respond to your inquiries. We may also use your information to send updates, promotions, or marketing communications, but only with your consent. In cases where it’s required by law, or to protect our rights and the safety of others, we may share your information with third-party service providers who assist us in operating our business, or with authorities when legally mandated. However, we do not sell your personal information to third parties.

At Ingenuity Tech Support & Consulting, we take the security of your personal information seriously and employ appropriate security measures to protect against unauthorized access, disclosure, or destruction. However, please note that no method of transmission over the internet is entirely secure.

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access the information we hold about you, request corrections to inaccurate data, request the deletion of your personal information, and opt out of marketing communications. Additionally, we use cookies and other tracking technologies to enhance your experience on our website and gather insights into how you interact with our services. You have the option to manage your cookie preferences through your browser settings.

This Privacy Policy may be updated from time to time, and any changes will be posted on this page. We will notify you of any significant updates. If you have any questions or concerns regarding this policy, please do not hesitate to contact us at Support@ingenuityTSC.com

Terms & Conditions

Ingenuity Tech Support & Consulting provides a variety of technical support services, including device setup, troubleshooting, smart home integration, and small business consulting. Our services are available in-home, remotely, or at your business location. Please note that while we strive to resolve all technical issues, we cannot guarantee solutions for problems caused by hardware limitations, manufacturer defects, or issues beyond our control.

Ingenuity Tech Support & Consulting does not provide, repair, or sell any hardware. If, during the course of troubleshooting, we determine that the issue is related to faulty hardware or beyond the scope of technical support (e.g., manufacturing defects, severe hardware malfunctions), we will recommend that you contact the device manufacturer or authorized service provider for further assistance. We are not responsible for the repair, replacement, or return of any hardware.

All fees for services are as advertised on our website or quoted during the service booking process. Payments are due upon the completion of services unless otherwise agreed upon. We accept payments via cash, credit cards, Apple Pay, Klarna, and Afterpay and reserve the right to charge a late fee for overdue payments.

If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. We reserve the right to reschedule appointments due to unforeseen circumstances, and we will notify you as soon as possible.

We offer a 30-day workmanship warranty for most services. If issues arise as a result of our work within this period, we will attempt to resolve them at no additional cost. However, we are not responsible for issues caused by external factors, such as third-party software, hardware failures, or improper use after the service is completed. Ingenuity Tech Support & Consulting is not liable for any indirect or consequential damages, including data loss, unless caused by gross negligence.

Customers are responsible for ensuring access to devices and systems, providing a safe working environment, and backing up data before services are performed. While we will try our best to make your devices behave, we cannot guarantee that your printer won’t inexplicably refuse to cooperate—that’s between you and your printer’s mysterious personality. We highly recommend that customers back up important data prior to service appointments, as we are not responsible for data loss.

When providing remote support, Ingenuity Tech Support & Consulting uses secure communication channels to ensure the safety of your data. However, by agreeing to remote services, you understand and accept the inherent risks associated with remote access, including potential security vulnerabilities. By the way, if you’ve read this far, congrats! You’ve unlocked our secret tech support superpower: the ability to turn it off and on again.

As outlined in our Privacy Policy, we may collect certain personal and technical information during the course of providing services. We are committed to protecting your privacy and will never share or sell your data to third parties. For more details, please refer to our Privacy Policy.

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts. By using our services, you agree to submit to the jurisdiction of the courts in Suffolk County, Massachusetts, for any disputes or claims.

We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically. Continued use of our services after changes are made constitutes acceptance of the updated terms.

For any questions or concerns regarding these terms, please contact us at:

Email: Support@ingenuityTSC.com